Resident Request Management System for Residential Communities
CareHubX gives residents a simple self-service portal to submit requests and gives community managers a real-time system to track, assign, and resolve every resident request — replacing WhatsApp groups and paper logs.
Resident Requests Getting Buried in WhatsApp? That Needs to Stop.
When residents send requests over WhatsApp or by phone call, there's no system to track whether it was received, assigned, or resolved. Requests get buried, staff lack clear instructions, and residents don't know the status.
A Structured System That Tracks Every Resident Request
CareHubX gives residents a self-service portal to submit any type of request. Managers assign to the right staff in real time, and both residents and managers can track status throughout.
- Residents submit requests from their phone — no WhatsApp needed
- Managers assign each request to the right staff member instantly
- Residents receive real-time status updates as requests progress
- Managers get a live dashboard with all open, assigned, and resolved requests
- Complete audit trail of every request — who submitted, who resolved, when
- Works for all request types: maintenance, complaints, services, and more
Why communities choose CareHubX
- Eliminate missed or ignored resident requests
- Reduce manual follow-ups with automated status updates
- Replace WhatsApp coordination with a structured request system
- Give residents transparency into their request status
- Track all requests with a complete digital audit trail
Key Features
Everything you need to manage your community efficiently.
Resident Self-Service Portal
Residents submit any type of request from their phone — without calling or messaging on WhatsApp.
Request Assignment & Routing
Managers assign requests to the right staff with one tap. Staff get notified instantly.
Request Status Tracking
Residents see real-time status — pending, assigned, in progress, or resolved — with push notifications on updates.
Manager Dashboard
Real-time view of all open, assigned, and resolved requests. Filter by type, status, or staff member.
Complaint & Escalation Tracking
Track complaints with priority levels. Escalate unresolved issues and get alerts for SLA breaches.
Staff Task Management
Staff see assigned requests, update status, and mark completion from their mobile device.
Role-Based Access
Residents see only their own requests. Staff see assigned tasks. Managers see all requests.
Multi-Property Support
Manage resident requests across multiple buildings or properties from one manager account.
Mobile App for Residents
Residents access CareHubX from their phone home screen — no app store download.
Who Is This For?
Frequently Asked Questions
Ready to Manage Your Community Better?
Book a free demo and see how CareHubX can help your community reduce manual work, improve response time, and replace paper logs.
No commitment required. Our team will reach out within 24 hours.